Victory is mine!
Morning all, I'd like to thank all those people who gave my advice regarding my defective power tool and lack of receipt.

This morning I got my money back despite the women in the shop being rude and unhelpful. Luckily I was able to quote lots of legal stuff at her regarding the sale of goods act and the fact that Wickes were responsible not the manufacturer (It was a Wickes own product mind, so I thought they would have been the manufacturer).

She eventually gave in with the phrase "I'll do it this once but I'll never do it again" to which I replied "Well, I'll happily never shop here again" and her response to this was "Well, we've got lots of customers".

So further question, should I right a letter to head office detailing what she said, explaining that they were contravening the sale of goods act in refusing refunds or exchanges without receipt as "The receipt is the guarantee" and her final comment being extremely rude and generally try and fuck up her day, or should I just leave it and enjoy my new more expensive professional sander bought from B&Q, the receipt for which I will not lose?
( althegeordie probably shat on your face as you slept last night, Wed 27 Aug 2008, 9:21, Reply)

Depends really
how venomous are you feeling and how much spare time do you have?
( beckyjsbx http://imgs.xkcd.com/comics/console_lines.png, Wed 27 Aug 2008, 9:29, )

Write a snotty letter
Erm...not one with snot wiped all over it - although that may work too.

Write a sarcastic letter telling them how crap their customer service is and how you'll never shop there again at that branch because of it.

If nothing else it'll give you some satisfaction and it may get her either warned or given some more training.

Well done on getting your money back.
( chickenlady Official Antelope keeper and trainer for 2009, Wed 27 Aug 2008, 9:30, )

Did she piss you off?
If so, write the letter. If she mildly annoyed you, walk away safe in the knowledge you were right and got what you wanted.
(No3L this crackling is really moreish, Wed 27 Aug 2008, 9:34, )

there are loads
of template letters online - just download one, fill in the details, sign and post. That kind of attitude from shops bugs the hell out of me - I would never have treated a customer like that, not even the ones I hated (i.e. 95% of the general population).
( crackhouseceilidhband is bitter in a good way, like olives, Wed 27 Aug 2008, 9:34, )

I would definitely mention in your letter
what she said about having plenty of customers

head office will hate that shit

I'm lucky in that almost all my powertools come from my dad who is replacing his old fleet of perfectly good hand power tools with table mounted ones and stuff.
( Vipros this crack is really moreish, Wed 27 Aug 2008, 9:38, )

Definitely
but not to be evil, more because they might give you free stuff! i had screaming rows with sainsburys direct (actually some shitty little company up in bolton) because 4 of my brand new smeg fridges were faulty one after the other. they gave me £500 back eventually.

then i went to sainsburys and they gave me £100 as well. so then i could buy some stuff to go in the 5th (magically still working) smeg...
( rachelswipe when life hands you lemons FUCK THE LEMONS & bale, Wed 27 Aug 2008, 9:52, )

You could write a letter
the thing about the receipt being the guarantee should have nothing to do with this case.
The problem with the sale of goods act is that it states that you have the right to take a product back and claim a refund if the item develops a fault within a reasonable amount of time. The problem is, what is a reasonable amount of time? It depends of the item. So this is why they give you this guarantee. As you only had the item for one week then she had no cause to bring it up.
I would write a letter to suggest that they consider some staff training.
(Mrs Liveinabin is not ill anymore!, Wed 27 Aug 2008, 10:37, )

Defo
Write in.

Head office will take notice if they're staff are speaking to people who complain like that...

Happened to me in Pizza hut with one young lady and I got £15 quids worth of vouchers! Hurrah!
(Fuckarma Thought BNP stood for British Niceness Party. Arse, Wed 27 Aug 2008, 12:12, )

Gah!
I've just had a run in with First Great Western.

Me, on phone to Indian call centre: Hello, I've been charged twice. The first time I the web page crashed and I didn't get any confirmation of a transaction so I booked again. Now I have two tickets and I only need one.

Lady: Your ticket is a non-refundable one.

Me: Yes, but I didn't actually book it. I tried to book it, but it didn't go through. I even checked my orders. Somehow now it has appeared from the ether. Please may I have my £68 back?

Lady: You'll have to beg customer services, it's totally at their discretion. Try getting the tickets then writing a letter.

Me: Meh.
( crackhouseceilidhband is bitter in a good way, like olives, Wed 27 Aug 2008, 18:21, )